Terms & Conditions | Pallet.bid

1. Introduction

Welcome to pallet.bid ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of the pallet.bid website, platform, and all related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

2. Definitions

"Auction" refers to any timed sale of a pallet or lot listed on the platform.
"Bid" refers to an offer placed by a registered user to purchase a pallet at a specified price.
"Buyer" refers to any registered user who places a bid or wins an auction.
"Buyer's Premium" refers to the additional fee charged to the winning bidder on top of the winning bid amount.
"Manifest" refers to the itemized list of contents included with each pallet listing.
"Pallet" or "Lot" refers to the grouped merchandise listed for auction on the platform.

3. Account Registration

To participate in auctions, you must create a free account and verify your email address. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

You are solely responsible for maintaining the confidentiality of your account credentials. Any activity that occurs under your account is your responsibility. You must notify us immediately if you suspect unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or fail to pay for won auctions.

4. Bidding Rules

ALL BIDS ARE BINDING. By placing a bid, you are entering into a legally binding commitment to purchase the pallet at that price if you are the winning bidder.

Bids cannot be retracted, modified, or cancelled once placed.
A valid payment method must be on file before you can place a bid.
The minimum bid increment is specified on each auction listing.
Popcorn bidding: if a bid is placed in the final moments of an auction, the auction clock is automatically extended to give other bidders a fair opportunity to respond.
Any attempt to manipulate auctions through shill bidding, collusion, or other fraudulent means will result in immediate account termination and potential legal action.
Failure to pay for a won auction may result in account suspension, negative account standing, and/or collection action.

5. Buyer's Premium

A buyer's premium is applied to every winning bid. The premium percentage is clearly displayed on each auction listing prior to bidding. The buyer's premium is calculated as a percentage of the winning bid amount and is added to the total amount due.

By placing a bid, you acknowledge and agree to pay the buyer's premium in addition to the winning bid amount.

6. Payment Terms

Payment is due immediately upon winning an auction. Your card on file will be charged automatically for the winning bid amount plus the buyer's premium.

If payment fails, you will be notified and must resolve the payment issue within 24 hours. Failure to do so may result in forfeiture of the won lot and account suspension.

All payments are processed securely through Stripe. We accept major credit and debit cards. We do not store your full card information on our servers.

7. Shipping & Pickup

Shipping costs are separate from the winning bid and buyer's premium. Real-time freight quotes are available through our logistics network. Shipping charges must be paid before your pallet is dispatched.

Local pickup is available at the warehouse address listed on the auction. Pickup must be arranged within the timeframe specified after winning. Pallets not picked up within the specified window may be subject to storage fees.

Risk of loss and title for items pass to you upon delivery (for shipped items) or upon pickup (for picked-up items).

8. No Returns Policy

All sales are final. There are no returns, refunds, or exchanges on any auction purchases.

Liquidation pallets are sold as-is based on the manifest, condition rating, and photographs provided in the listing. Minor variances in contents or condition may occur and are inherent to the nature of liquidation merchandise.

You are strongly encouraged to review all available information, including the manifest and photos, before placing a bid.

If your pallet arrives with visible shipping damage, you must note the damage on the carrier's delivery receipt at the time of delivery and contact us within 24 hours. Shipping damage claims are handled through the freight carrier's insurance and are not guaranteed.

9. Limitation of Liability

To the fullest extent permitted by law, pallet.bid and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Service.

Our total liability for any claim arising from your use of the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

We make no warranties, express or implied, regarding the merchantability, fitness for a particular purpose, or value of any pallet or its contents beyond what is stated in the listing.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State in which pallet.bid is incorporated, without regard to its conflict of law provisions.

Any disputes arising out of or related to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the revised Terms.

If you have questions about these Terms, please contact us at support@pallet.bid.