pallet.bid

Privacy Policy

Your privacy matters to us. This policy explains how we handle your information.

Last updated: February 14, 2026

1. Information We Collect

We collect the following types of information when you use pallet.bid:

Personal Information You Provide

  • Name, email address, and phone number when you create an account
  • Business name and address (if applicable) for shipping purposes
  • Payment information (processed securely through Stripe — we never store your full card details)
  • Any information you voluntarily provide through contact forms or support requests

Information Collected Automatically

  • Device and browser information (type, version, operating system)
  • IP address and approximate geographic location
  • Usage data (pages visited, auction activity, time spent on site)
  • Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account and verify your identity
  • To process bids, payments, and shipping for auctions you participate in
  • To send transactional emails (bid confirmations, win notifications, payment receipts, shipping updates)
  • To provide customer support and respond to your inquiries
  • To improve and personalize your experience on the platform
  • To monitor platform security and prevent fraud or abuse
  • To comply with legal obligations and enforce our Terms and Conditions
  • To send marketing communications (only with your consent, and you can unsubscribe at any time)

3. Information Sharing

We do not sell your personal information. We may share your information with the following parties only as necessary:

  • Payment processors: Stripe, for secure payment processing
  • Shipping carriers: LTL freight carriers to facilitate delivery of your pallets
  • Analytics providers: Services that help us understand how the platform is used (aggregated, non-identifiable data)
  • Legal authorities: When required by law, regulation, or legal process
  • Business transfers: In connection with a merger, acquisition, or sale of assets (your data would remain subject to the privacy commitments made prior to the transfer)

4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the platform, remember your preferences, analyze traffic, and improve the user experience. For detailed information about the types of cookies we use and how to manage them, please see our Cookie Policy.

5. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • PCI-compliant payment processing through Stripe
  • Regular security reviews and access controls
  • Secure authentication and session management

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Portability: Request a machine-readable copy of your data
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at support@pallet.bid. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain data as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes such as maintaining transaction records.

8. Children's Privacy

pallet.bid is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For significant changes, we may notify you by email or through a notice on the platform.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: