Shipping & Tracking

How shipping works, how to track your order, and what to do if there's an issue.

Shipping Methods

Parcel Shipping

Individual items and small lots ship via USPS, FedEx, or UPS. The cheapest carrier is auto-selected. Typical delivery is 3-7 business days depending on distance.

Tracking: Tracking number emailed to you and visible on your Won Auctions page.

LTL Freight

Full pallets and heavy items ship via freight carriers. Delivery typically takes 5-10 business days. Carrier schedules a delivery appointment with you.

Tracking: BOL number and carrier info visible on your Won Auctions page. You can track pickup, transit, and delivery status in real-time.

Local Pickup

Some listings are pickup-only. You'll coordinate with the seller to arrange a pickup time and location after the sale.

Tracking: No tracking — coordinate directly with the seller via the platform.

Delivery Timeline

Won

Instant

You win the auction or complete a Buy It Now purchase.

Label Created

Within minutes

Shipping label generated automatically (parcel) or freight pickup scheduled.

Shipped

1-3 business days

Seller drops off parcel at carrier or freight is picked up from seller.

In Transit

Varies by distance

Your item is on its way. Track status on your Won Auctions page.

Delivered

3-10 business days total

Item arrives at your address. Inspect upon receipt.

How to Track Your Order

Go to Dashboard > Won Auctions
Find your item and click to view details
View the tracking number, carrier, and current status
For freight shipments, see the full tracking timeline with pickup, transit, and delivery updates

Something Wrong?

Item Not Received

If your item hasn't arrived after the expected delivery window, check tracking first. If the status shows delivered but you didn't receive it, contact support.

Item Arrived Damaged

Take photos of the damage and packaging immediately. Contact support within 48 hours of delivery with photos and your order details.